<> Trend Micro, Inc. November 7, 2008 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Trend Micro(TM) Internet Security 2009 Trend Micro(TM) Internet Security Pro 2009 Trend Micro(TM) AntiVirus plus AntiSpyware 2009 SfSvEnHd.dll Module Hot Fix - Build 1458 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: Trend Micro developed this hotfix as a workaround or solution to a problem reported by customers. As such, this hotfix has received limited testing and has not been certified as an official product update. Consequently, THIS HOT FIX IS PROVIDED "AS IS". TREND MICRO MAKES NO WARRANTY OR PROMISE ABOUT THE OPERATION OR PERFORMANCE OF THIS HOT FIX NOR DOES TREND MICRO WARRANT THIS HOT FIX AS ERROR FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, TREND MICRO DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. Contents =================================================================== 1. Overview of this Hot Fix Release 1.1 Files Included in this Release 2. What's New 3. Documentation Set 4. System Requirements 5. Installation 6. Post-installation Configuration 7. Known Issues 8. Release History 9. Contact Information 10. About Trend Micro 11. License Agreement =================================================================== 1. Overview of this Hot Fix Release ======================================================================== This hotfix helps prevent SfCtlCom.exe (the module managing all the components of Trend Micro AntiVirus Plus AntiSpyware, Trend Micro Internet Security, or Trend Micro Internet Security Pro) from crashing without warning due to circumstances beyond your control. 1.1 Files Included in This Release Module File Name Build Number ----------------------------------------------------------------- SfSvEnHd.dll 1458 2. What's New ======================================================================== Installing this hotfix helps prevent Trend Micro AntiVirus Plus AntiSpyware, Trend Micro Internet Security, or Trend Micro Internet Security Pro from suddenly crashing. 3. Documentation Set ======================================================================== a. This README file contains installation and configuration instructions, along with contact information. b. Refer to the Trend Micro Knowledge Base for a searchable database of known software issues, including specific problem solving and troubleshooting topics. http://esupport.trendmicro.com 4. System Requirements ======================================================================== You can install this hotfix only on computers already protected by Trend Micro Internet Security 2009, Trend Micro AntiVirus plus AntiSpyware 2009, and Internet Security Pro 2009. 5. Installation ======================================================================== Note: To install this hotfix, you must log on your computer using an account with administrator privileges. If you have installed software on your computer before, then you probably have these privileges. Follow the steps below to install this patch: a. Download "tis_1700_win_en_hfb1458.exe" onto your computer. b. Double-click the "tis_1700_win_en_hfb1458.exe" icon. c. When a warning window opens, click "Yes" to continue. d. Upon completing the installation, a window will display the current version of the product. Click the "OK" button. 6. Post-installation Configuration ======================================================================== To ensure that you have the latest protection, download the latest security update immediately after installing this hotfix. 7. Known Issues ======================================================================== This release has no known issues. 8. Release History ======================================================================== For update information, please refer to the following website: http://www.trendmicro.com/download 9. Contact Information ======================================================================== A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees. Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products. http://www.trendmicro.com Global Mailing Address/Telephone numbers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, please refer to: http://www.trendmicro.com/en/about/overview.htm When the Trend Micro "About Us" screen displays, click the appropriate link in the "Contact Us" section of the screen. Note: This information is subject to change without notice. 10. About Trend Micro ======================================================================== Trend Micro, Inc. provides protection against viruses, spyware and spam, as well as content-filtering security software and services. Trend Micro helps customers worldwide stop malicious code from harming their computers. Copyright 2008, Trend Micro Incorporated. All rights reserved. Trend Micro, Trend Micro AntiVirus Plus AntiSpyware, Trend Micro Internet Security, the t-ball logo, and Trend Micro Internet Security Pro, and are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies. 11. License Agreement ======================================================================== Refer to the following website for information about your license agreement with Trend Micro: http://www.trendmicro.com/en/purchase/license/ To view third-party licensing agreements, select the "About" option on the main screen of the software in question, or refer to the "Legal" page of the Getting Started Guide.